Work History, Education, and Certifications


 

Director of User Experience

Teletracking Technologies

2014-2018

  • Led the user experience vision and design execution of patient flow and operational solutions for hospital and community-based care settings

  • Unified portfolio of disparate products into one cohesive, role-based platform in multiple form factors, resulting in greater client productivity, increased satisfaction, reduced training time, and lower cost

  • Established the user experience design department and grew the discipline into a integral part of the product process and organization

  • Recruited, managed, and mentored a team of talented experience designers, interface designers, and business analysts

  • Led the formalization of research methodologies, a flexible design system, mobile framework, and agile UX process

  • Developed initial strategy of centralized operational command center as a key member of cross-functional leadership team

  • Led two Masters-level Capstone projects in partnership with Carnegie Mellon University (CMU) on re-imagining the waiting room and disaster preparedness for citizens, caregivers, and hospitals as shelters

  • Conceptualized, planned, and executed multi-year client and industry events, including HiMMS, as part of a cross-functional leadership team

  • Originated and implemented an Innovation Lab to demonstrate and validate future concepts at yearly client conference for past three years

  • Granted 17 design and utility patents for platform interfaces, specific product features, and mobile applications

  • Promoted from Senior Manager and received several awards including ‘Innovator of the Year’


Principal Experience Designer

Red Privet

2012-2014

  • Oversaw product design for HM Insurance Group, a Highmark company

  • Directed and designed a responsive web platform combining public client sites and secure claims application

  • Conducted stakeholder, user and competitive research with full analysis

  • Planned and facilitated design workshops and iterative usability tests

  • Developed content structure, storyboards, wireframes, and prototypes

  • Collaborated with stakeholders, project managers, engineering, and SMEs

  • Created and documented company-wide design patterns

  • Received the 2013 WebAward Insurance Standard of Excellence

  • Presented at HM’s national sales conference on responsive platform strategy


User Experience Subject Matter Expert

Laureate Education & walden university

2011-2012

  • Constructed the educational track for the UX Bachelor’s Degree in strategy sessions with Board Members and Curriculum Directors

  • Asked back to create a bachelor-level course on user experience design and front-end development for web and mobile

  • Created all course content, documentation, testing materials, and rubrics

  • Composed and participated in a video shoot demonstrating a usability test

  • Courses offered at Walden and Laureate International Universities


  • Directed and designed many high-profile projects such as TeleHealth, Natural Language Processing, Image Analytics, EMS Navigator (in-field decision support tools) and In-Hospital Secure Mobile Messaging

  • Collaborated with hospital executives, business partners and stakeholders throughout the product lifecycle

  • Conducted research of emergency departments, patient rooms, call centers, and facilities management

  • Created EMS Navigator mobile application, which was featured in Information Week and Pittsburgh Business Times

  • Recruited, managed, and mentored a team of talented user experience designers and visual designers

  • Provided thought leadership to creative, technical and product teams

  • Advanced user-centered, design-first approach across the organization

  • Developed standardized tools, techniques, and documentation for all UX design deliverables

Senior Design Specialist

Upmc

2011-2012


  • Creative lead and principal designer of online learning management platform incorporating multi-level coursework, on-demand lectures, progress reporting and hands-on virtual lab

  • Developed education application to provide government security agencies with cyber-security and information assurance training

Senior Application Interaction Designer

Software Engineering Institute at CMU

2010-2011


  • Helped businesses understand and leverage crowdsourcing to its fullest potential

  • Led the design strategy and execution of all projects and solutions

  • Clients ranged from small businesses to large corporations in a variety of industry lines including financial, real estate, pharmaceutical, entertainment, gaming, retail, manufacturing and construction

  • Managed a group of talented freelance designers, programmers, videographers and copywriters as well as sales and marketing professionals

Managing Partner & Creative Director

the shannon spector group

2010

2001-2003


  • Managed an internal team of designers, information architects, front-end developers and a global creative workforce

  • Drove initial vision and led creative execution of AOL’s AIM Expressions, increasing usage to 30 million users in one year

  • Spearheaded design foundation of TopCoder Direct, a self-service application for direct client access to design and development communities

  • Broadened TopCoder Studio to a full-service global creative community platform with a 50% increase in membership

Director of User Experience

topcoder

2007-2010


  • Managed a diverse group of external-facing websites, corporate intranet, and company-wide email design and marketing

  • Creative lead of expansive B2B e-commerce platform and new digital brand driven by the merger of Fisher Scientific and Thermo Scientific

  • Oversaw all customer-facing email design and marketing

  • Developed email program into crucial part of corporate marketing strategy

  • Monthly mailings increased tenfold in one year and open rates rose by 400%

  • Sales of email-featured Science Education products also increased by 250%

Senior Web/Interactive Designer

thermo fisher scientific

2005-2007


  • Lead designer in charge of a variety of digital projects including intranets, dynamic web applications, and Flash product demonstrations

  • Creative lead for Integrated Portal, a $10 million HR/financial web application

  • Developed and maintained design application standards for Mellon and external clients

Senior Web/Interaction Designer

BNY mellon

2003-2005


  • Master of Business Administration (M.B.A.) - in progress

  • Bachelor of Arts (B.A.) in Social Psychology

Education


Certifications

Leading for Creativity
IDEO
2017

This program focused on scaling creativity within a team and organization. The curriculum included methods to guide teams into the unknown through the process of experimentation, break down a bold vision into actionable challenges, and make adjustments to culture by designing rituals to encourage beliefs and behaviors that support creativity.


organizational leadership
Carnegie mellon university, tepper school of business
2015

This program focused on leadership development strategies including Strategic Thinking, Financial Models for Decision-Making, Building Effective Teams, Culture and Change Leadership, Driving Innovation, and Emotional Intelligence.